Returns

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We strongly advise all customers to check items thoroughly upon receipt before removing any attached tags, or disposing of any original packaging. Please notify us immediately by email if you receive any item which is defective, damaged or missing original tags/packaging.

 

HOW TO RETURN YOUR ORDER

1. New, unworn items which are in their original packaging with all original tags attached may be returned to MARGOVA within 14 days of receipt for refund or exchange (subject to stock availability).

2. Login to the return center to receive your RMA#. Returns without a valid RMA# will be refused.

3. Fill out the return form and submit your return. Only approved returns will we accepted.

4. If you want to exchange the product to another size, colour or the like, please add in the notes.

5. The shipping costs for the return must be borne by you. We recommend you to ship the goods insured, otherwise we cannot be held responsible for any loss.

6. You have to return or hand over the items to us immediately and in any case no later than within 14 days from the date on which you inform us of the return. The time limit is respected if you send the items before the expiry of the period of 14 days.

7. Retour address:

MARGOVA
Friedrich-Ludwig-Jahn-Straße 2
76530 Baden-Baden
- Germany-

8. Refunds will be issued via original payment method within two weeks of our receipt of the item(s). PayPal refunds may take up to thirty days and are subject to PayPal refund regulations.

9. We reserve the right to refuse a return due to damage or upon grounds of hygiene. If your return is refused due to these reasons the item will be returned to you from our warehouse and the refund will not be issued.

 

If you have any further questions regarding the return process please feel free to contact us under +49 721 941 6470 or returns@margova.com.