data protection

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MARGOVA (“MARGOVA”, “we”, “us”, “our”) recognize the importance of your personal information. This Privacy Policy sets out how MARGOVA uses and protects information it collects from its customers, visitors and users (collectively, the "Users") through or in connection with its website having a home page at www.margova.com (the "Site") , its products and services offered from time to time through the Website, its associated social media websites, or otherwise through user interactions with MARGOVA (the Website, products, services and social media websites collectively), the “ Services”), why it collects this information, how it uses this information, and with whom and in what capacity it shares this information. By accessing the Services, using any features of the Services and/or submitting any information to MARGOVA, you agree to be bound by all of the terms in the Terms of Service and this Privacy Policy.

INFORMATION WE COLLECT

Information You Provide: When you register an account or complete a transaction through the Services, we collect some "Personally Identifiable Information" (meaning any information that can be directly or indirectly associated with you), such as: B. Your name, title, email address, phone number, address, billing information and other similar information. You may also provide us with certain personal information about other people (e.g. if you send someone else a gift).

Device Identifiers: If you access the Services through a device, we may access, collect, monitor and/or remotely store one or more "device identifiers". Device identifiers allow us to uniquely identify your device and are used to improve the Services. A device identifier may also be used in connection with other personal data.

Analytics: When you access our Services, we may collect information (either directly or through third-party services) using logs and cookies, which can sometimes be linked to personally identifiable information. We use this information to monitor and analyze usage of and interest in the Services. See the “Service Providers” section.

Log Data: As with most website and technology services provided over the Internet, our servers automatically collect information when you access or use our Services and record it in log files. This log data may include Internet Protocol (IP) address, the address of the website you visited prior to using the Services, purchases you made, products you viewed, browser type and settings, date and time of access to the Services, information about browser configuration and plugins, language settings and cookie data.

Cookie Information: A cookie is a text file stored locally on a user's device by a user's web browser that enables the browser to remember passwords, orders, preferences and other information when visiting a website. We use cookies and similar technologies, such as pixel tags, to help us collect certain usage data about you (such as your preferences and the processing of shopping cart items) ("Usage Data"), which may become personal data due to a direct connection to you. The Services may also contain cookies and similar third-party tracking technologies that may collect information about you through the Services and across other websites and online services, including social media platforms. Our use of cookies and similar technologies, such as pixel tags, is generally for operational purposes, for website performance purposes, to improve the functionality of the Services, and for advertising. For more information about how we use these technologies, see the Service Providers section below.

USE OF INFORMATION

We use information we collect generally to perform our contractual obligations to you, further our legitimate interests in operating the Services and our business, and/or where you have consented to such use.

More specifically, MARGOVA uses personal data as follows:

To provide, update, maintain and protect the Services and our business. This includes using Personal Information to assist in providing the Services, prevent or troubleshoot service errors, security or technical issues, analyze and monitor usage, trends and other activities, or at your request. MARGOVA may use your email address or phone number to send you communications (including any communications required by law in lieu of communications by post). If you correspond with MARGOVA via email, we may store the content of your email messages, your email address and our replies.

To personalize your experience and improve customer service. This includes personal information to understand your purchase/shopping preferences so that we may promote other products that may be of interest to you, to notify you of items remaining in your shopping cart as uncompleted transactions and related communications. Your information also helps us to more effectively respond to your customer service requests and support needs. As this is in the context of direct marketing, we have a legitimate interest in collecting and using your email and abandoned cart information to communicate with you about your uncompleted transaction.

As required by applicable law, legal process or regulation. In certain cases, MARGOVA may be legally obliged to process your personal data in order to fulfill a binding order. We will only do so to the extent reasonably required by this order.

To communicate with you by responding to your transactions, inquiries, comments and questions. If you contact MARGOVA, MARGOVA may use your personal information to respond.

To send emails and other communications. MARGOVA may send you service, technical and other administrative emails, messages and other types of communications. MARGOVA may also contact you to inform you about changes to our products and important notices such as security and fraud notices.

To process transactions, including billing, account management and other administrative matters. We use your data to process transactions. This includes processing discount codes provided by our third-party brand ambassadors. We may need to contact you for billing, account administration and similar reasons, and we use account information to administer accounts and track bills and payments.

To investigate and prevent security issues and abuse, and to otherwise monitor the Site for violations of our policies or applicable laws. To prevent, detect, mitigate and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users.

For marketing purposes. MARGOVA may use the information we collect, including personal information, to market our products and services to new and existing customers and to understand our audience. MARGOVA may also use your personal information to send you marketing messages and may share this information with third parties to send you information about our products and services. If you are located in the EEA or the UK, we will only do so if you have consented to receive such communications. If you do not wish to receive these messages, you can unsubscribe by following the instructions in the message or by contacting us as provided at the end of this Privacy Policy. This includes determining the extent of your engagement with email or promotional marketing materials sent to you, including whether you have opened and/or otherwise engaged with any email or promotional marketing material.

To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from our users and visitors.

We also use information as otherwise described in this Privacy Policy, as permitted by law, or as we may notify you.

The legal basis for the associated processing of your personal data is Art. 6 Para. 1 (f) GDPR (balancing of interests, based on our legitimate interest in continuously and profitably improving the content, functionality and attractiveness of the app through usage analysis) and Art 6 Paragraph 1 (b) GDPR (performance of contract) and Article 6 Paragraph 1 (a) GDPR (your consent).

SHARING AND DISCLOSURE OF INFORMATION

MARGOVA may transfer, disclose and/or share your personal information with third parties to provide the services or products you have requested, in the following circumstances:

MARGOVA shares certain Personal Information with its shipping company, credit card company, payment processor, email service provider, and other third parties necessary to fulfill an order placed through the Services. These third parties are prohibited by contract or otherwise by law from using your personal information for advertising purposes or selling your personal information.
MARGOVA may share Personal Information and other information we collect with our service providers and other third parties in connection with our marketing and business development efforts.
MARGOVA shares certain information not traditionally considered personal information (such as device, analytics, and usage data) to better understand how users use the Services and to improve that experience.
MARGOVA reserves the right to disclose personal information: as permitted or required by law; when MARGOVA believes disclosure is necessary to protect our rights or comply with a legal process; and/or where necessary to prevent, investigate or take action against unlawful, illegal or suspicious activity in violation of the Terms of Service or this Privacy Policy.
MARGOVA may disclose your personal information in response to a legal process, such as in response to a court order or subpoena, a request from a law enforcement or governmental agency, or a similar request.
MARGOVA may share your Personal Information with third parties to investigate, prevent, or (in our sole discretion) take action regarding potentially illegal activities, suspected fraud, situations involving potential threats to any person, us, or the Services, or violations of our policies or the law to take.
MARGOVA may transfer Personal Information to an acquirer or other legal successor in the event of a merger, divestment, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation or a similar process in which MARGOVA's personal data about MARGOVA's users are among the transferred assets.

Any information you voluntarily share in comments or posts is publicly available and your username may be visible to other users. MARGOVA is not responsible for any information you submit, which can be read by other users and used to send you unsolicited information from other users.

MARGOVA may, from time to time, release certain personally identifiable information about a user for promotional or service purposes; before publishing this information, MARGOVA will obtain the user's consent via email.

DATA RETENTION

MARGOVA will retain your personal information for as long as is reasonable or appropriate for the purposes set out in this Privacy Policy. We also retain and use your personal information as necessary or reasonably necessary to comply with our legal obligations (for example, where we are required to retain your information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

MARGOVA also stores usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to enhance security or to improve the functionality of our Service, or we are required by law to retain this data for longer periods.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to and stored on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States, please note that we transfer and process data, including personal information, to the United States.

By using the Services, you acknowledge and acknowledge that your personal information will be transferred to and processed in the United States, which may have different data protection laws than your country.

MARGOVA will take reasonable steps to treat your personal information securely and in accordance with this Privacy Policy, as further described below.

YOUR DATA PROTECTION RIGHTS ACCORDING TO THE DATA PROTECTION REGULATION (GDPR)

If you are based in the European Economic Area (EEA) or the United Kingdom (UK), you have certain data protection rights under the GDPR and UK GDPR respectively. MARGOVA strives to take reasonable steps to enable you to correct, amend, delete or limit the use of your personal information.

If you would like to be informed about what personal information we hold about you and/or have it removed from our systems, please contact us using the contact information below.

In certain circumstances you have the following data protection rights:

Request access to your personal data (commonly known as a “data access request”). This enables you to receive a copy of the personal data that we hold about you as data controller and to check that we are lawfully processing it.
Request correction of the personal data we hold about you. This allows you to have any incomplete or inaccurate information we hold about you corrected, although we may need to verify the accuracy of the new information you provide to us.
Request the deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to erase or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we have processed your personal information must delete to comply with local law. Please note, however, that we may not always be able to comply with your erasure request for certain legal reasons, which may be explained to you at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel you need to object are that this affects your fundamental rights and freedoms. You also have the right to object if we process your personal data for direct marketing purposes. In some cases we can demonstrate that we have compelling legitimate grounds for processing your data that override your rights and freedoms.
Request the restriction of the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to verify the accuracy of the data; (b) where our use of the information is unlawful but you do not want us to erase it; (c) if you want us to keep the information even if we no longer need it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds for using it.
Request the transfer of your personal data to you or a third party. We will provide to you, or a third party you have selected, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially consented to use or that we used to perform a contract with you.
Withdraw consent at any time where we rely on consent to process your personal information. However, this does not affect the lawfulness of the processing carried out until the revocation. If you withdraw your consent, we may not be able to provide you with certain services. We will inform you whether this is the case at the time of the revocation.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA) or the UK.

If you wish to exercise any of the above rights, please contact us using the contact details below.

You do not have to pay a fee to access your personal data (or exercise any of the other rights). However, we may charge a reasonable fee if your request is manifestly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances.

We may need to request specific information from you to confirm your identity and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure designed to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request in order to expedite our response.

For users in the European Economic Area, United Kingdom, or Switzerland, any changes or modifications will be effective with your express consent, since you will be notified of any changes by a pop-up, banner, or other notification mechanism when you attempt to access the Access Online Services after we make a change or modification. Once accepted, the changes on the Online Services will apply to all use of the Online Services and any acts or omissions that occur after the revised Privacy Policy takes effect.

CHILD PRIVACY

Our online services are not intended for children under the age of 13 (16 in the EEA and 18 in the UK). No one under the age of 13 (16 in the EEA and 18 in the UK) may provide any information to or on the Online Services. We do not knowingly collect personal data from children under the age of 13 (16 in the EEA and 18 in the UK). If you are a parent or legal guardian and you become aware that we have collected or received personal information from a child under the age of 13 (16 in the EEA and 18 in the UK) without verification of parental consent, please contact us and we will delete that information .

PROTECTING YOUR INFORMATION

MARGOVA implements security measures to ensure the security of your personal information. These security measures are implemented both during the transmission of personal data and once it is received. The security of your personal data is important to us. Certain sensitive information that is transmitted, such as credit card information, is encrypted using Secure Layer Technology (SSL). However, no method of protecting information is completely secure. Although we take steps to protect personal information, we cannot guarantee that our security measures will be effective or adequate. In addition, you should be aware that data transmission over the Internet is not always secure and we cannot guarantee that the information you transmit via the Services is or will be secure.

THIRD PARTY

In some cases, the Services may contain links to other third-party websites and services. If you access these other websites or services, you will leave the Services. MARGOVA is not responsible or liable for the activities, security or privacy practices, or content of any third-party websites. We encourage you to read the privacy statements posted on each of these third-party websites or services.

SERVICE PROVIDER

We may engage third party companies and individuals to facilitate the Services and our delivery of products and services through the Site, provide the Services on our behalf, perform services related to the Services (as described above), assist us in analyzing usage of our Support Services and assist us in business development and marketing efforts related to the Services (“Service Providers”).
These service providers only have access to your personal information when they perform these tasks on our behalf.

COMMUNICATION LOGOUT

You may opt out of receiving marketing or other communications from us at any time by following the unsubscribe link or other unsubscribe instructions included in any email message you receive or by contacting us using the contact information provided below. If you would like to unsubscribe by emailing us at the address below, please include "unsubscribe" in the email subject line and include your name and email address in the body text you have registered for the communication. Note that even if you have opted out of receiving marketing communications from MARGOVA, we will still send you order confirmations and other non-marketing related messages.

EDIT OR DELETE ACCOUNT

If your personally identifiable information changes, you may correct, update, or amend your account information by making the desired changes on the account profile page, which you can find after logging in to www.margova.com. If you wish to delete/remove or disable your account on the website, please contact us using the information below.

MARGOVA may change or update this Privacy Policy from time to time at its sole discretion and without prior notice. Any such changes or updates will be effective upon posting of the revised Privacy Policy. Your continued use of the Services after we post a revised Privacy Policy from time to time constitutes your acknowledgment and acceptance of the revised Privacy Policy.

EFFECTIVE DATE

This policy was last modified on October 1, 2021.

CONTACT INFORMATION

If you have any questions about this data protection declaration, you can reach us at:

MARGOVA
Contact person: Denitza Margova
Friedrich-Ludwig-Jahn-Str. 2
76530 Baden-Baden
Phone: +49 721 9416470
info@margova.com