english || German
We strongly encourage all customers to inspect items thoroughly upon receipt before removing any enclosed tags or discarding the original packaging. Please notify us immediately by email if you receive an item of jewelry that is defective, damaged or missing tags/packaging.
HOW TO RETURN YOUR ORDER
1. New, unworn jewelry that is in its original packaging with the original tags attached may be returned to MARGOVA within 14 days of receipt for a refund or exchange (subject to stock availability).
2. Please report to our Return Center to your RMA# to obtain. Returns without a valid RMA# will be refused.
3. Fill out the online return form and follow the instructions. You will receive after reviewing your request a confirmation from us. Only checked and confirmed returns will be accepted by us accept.
4. If you would like to exchange your piece of jewelry for a different size, color or similar, please indicate this in the form.
5. The shipping costs for the return must be borne by you. We recommend that you send the goods insured, otherwise we cannot be held liable in the event of loss.
6. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
7. Return address:
8. Refunds will be initiated to the original method of payment within two weeks of receipt of goods. PayPal refunds can take up to thirty days and are subject to PayPal refund policies.
9. We reserve the right to refuse a return due to damage or hygiene reasons. If your return is refused for these reasons, the goods will be returned to you from our warehouse and the refund will not be initiated.If you have additional questions about your return, please call +49 721 941 6470 or email firstname.lastname@example.org to us.